The Service Person's Etiquette (Part 2)
The first 60 seconds of a luxury home cleaning service set the entire tone for the day. High-end clients pay for peace, quiet, and efficiency. They do not want to be forced into casual small talk or trapped in a lengthy conversation. An elite greeting should be warm, concise, and professional. Use these specific rules to handle the greeting portion perfectly without over-talking: 1. The Script: Keep it Under 30 Seconds The Formula: Use a formal greeting, state your purpose, ask a single logistical question, and immediately start working. What to Say: "Good morning, it is great to see you. I am here for today's routine cleaning. Are there any specific priority areas you would like me to focus on or avoid today?" The Exit: Once they answer, smile and say, "Perfect, I will get right to work so you can enjoy your morning." 2. Physical Presence & Body Language The Bubble: Maintain a professional distance of about six feet. Never step deeply into their persona...